# ✅ **VV STORE – TERMS & CONDITIONS**
These Terms & Conditions (“Terms”, “Agreement”) govern your use of **VV Store** and all purchases made from our platform. By accessing or making a purchase from **VV Store**, you agree to be bound by the following terms.
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## **1. General**
* VV Store reserves the right to update or modify these Terms at any time without prior notice.
* Continued use of the website means you accept any revised terms.
* All products listed are subject to availability.
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## **2. Eligibility**
* Customers must be **18 years or older** to place an order.
* Minors may use the website under the supervision of a parent or legal guardian.
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## **3. Product Information**
* We aim to provide accurate product descriptions, images, and specifications.
* However, colours, dimensions, or features may vary slightly due to photography, screen display, or updates by the manufacturer.
* Any typographical errors, pricing errors, or inaccuracies may be corrected at any time.
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## **4. Ordering & Payment**
* Orders can be placed through our website, WhatsApp, or other supported channels.
* VV Store reserves the right to accept or reject any order.
* For prepaid orders, payment must be completed before dispatch.
* For Cash on Delivery (COD) orders, additional verification may be required.
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## **5. Pricing & Offers**
* All prices listed on the website are inclusive/exclusive of taxes as mentioned.
* Prices are subject to change without prior notice.
* Discounts, offers, and promotions are applicable only for the specified duration.
* VV Store reserves the right to cancel orders due to pricing errors.
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## **6. Shipping & Delivery**
* Delivery time varies based on location and courier partner.
* Delays due to holidays, strikes, weather, or logistics issues are not the responsibility of VV Store.
* Customers must provide accurate delivery details. Incorrect addresses may lead to delays or cancellation.
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## **7. Return, Replacement & Refund**
Returns and refunds are governed by our **Refund & Return Policy**.
* Returns accepted only if the customer meets eligibility criteria.
* Unboxing video is mandatory for missing/damaged/defective product claims.
* Refunds are processed within **3–7 working days** after verification.
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## **8. Cancellation Policy**
* Orders can be cancelled within **24 hours** if not shipped.
* Customized, made-on-order, or special items cannot be cancelled after processing.
* VV Store reserves the right to cancel any order due to stock issues, payment failures, or verification problems.
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## **9. User Responsibilities**
By using our website or services, customers agree:
* Not to misuse the website.
* Not to engage in fraudulent transactions.
* Not to provide false or misleading information.
* Not to resell purchased products without permission.
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## **10. Intellectual Property**
* All content on VV Store (images, logos, text, graphics, product listings) is the property of VV Store.
* Unauthorized use, reproduction, or copying is prohibited.
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## **11. Limitation of Liability**
VV Store shall not be held liable for:
* Delays caused by third-party courier partners.
* Product misuse or damage caused by the customer.
* Losses resulting from unauthorized access, technical issues, or force majeure events.
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## **12. Privacy Policy**
* Customer data is used strictly for order processing, communication, and service improvement.
* VV Store does not sell or share customer data with third parties without consent.
* For more details, refer to our **Privacy Policy**.
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## **13. Governing Law**
* These Terms are governed by the laws of **India**.
* Any disputes shall be resolved in the courts of **Coimbatore, Tamil Nadu**.
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## **14. Contact Information**
For any queries or support:
📧 **Email:** [vvstore.in@gmail.com](mailto:vvstore.in@gmail.com)
📞 **Phone:** +91 9487217268
📍 **Address:**
VV STORE
No. 8/115/4-2 Visaga Nagar,
Thennampalayam, Coimbatore – 641407